Terms & Conditions

Booking Terms and Conditions

 

– Full payment will be taken at time of booking. Exceptions to this will be a 50% deposit for large bookings.
– You must adhere to the centre rules of use, and at any time Rock Over Climbing reserves the right to refuse entry, stop a session or ask an individual to stop climbing.
– Cancellations or changes to the group size requires 14 days notice. Any changes made within the 14 day period, will result in the deposit being retained by Rock Over Climbing. Any changes made less than 48 hours before the booking will require full payment.
– If a booking is cancelled due to unforeseen medical reason, provided appropriate professional medical documentation can be provided within 14 days for the missed activity, the booking, at Rock Over Climbing’s discretion, may be moved to another date.
– Invoices must be paid within 30 days of the invoice date.
– Should, for any reason, Rock Over Climbing cancel your session, we will endeavour to rearrange the session at a mutually suitable time. If rearrangement is not possible, any monies already paid will be refunded.
– Groups are taught on a ratio of 1:8. If you require a smaller ratio, extra instructors can be purchased. Rates for extra instructors must be arranged at the time of booking.
– While on a session, the instructor is responsible for the group. They reserve the right to remove an individual or stop a session, should the behaviour of that individual or group be infringing on the safety of themselves or others. No discounts will be made for sessions ended early due to disruptive behaviour.
– Sessions must start and end on time. If a group is late, the session will not be run over to accommodate this. This is because we usually have sessions running back-to-back. We advise arriving 15 minutes early in order to change, use the toilets etc.

Private Coaching offer 2018 – T&C’s

This offer is valid until 31/06/18 – all private coaching sessions must be booked in and completed by this date. You must book in all 3 of your private sessions when redeeming the voucher. Private coaching sessions are available on the following days at the following times:

Mondays: 4pm, 5pm & 6pm

Tuesdays 4pm & 5pm

Wednesdays 4pm, 5pm & 6pm

Thursdays 5pm & 6pm

Fridays 4pm, 5pm, 6pm, & 7pm

Sautrdays 4pm & 5pm

Sundays 4pm & 5pm

If you have a specific idea of what you would like to work on please make sure you tell reception at the time of booking.

 

CONDITIONS OF USE

Risks

“The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.” Although the climbing centre is an artificial environment the risks involved are no less serious than when climbing outside on a crag or mountain. There is an additional risk that bolt-on holds can spin or break. If this occurs, please report it immediately to reception staff. The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall. THE SOFT FLOORING DOES NOT MAKE THE CLIMBING ANY SAFER. Broken and sprained limbs are common on this type of climbing wall despite the soft landing. Uncontrolled falls are likely to result in injuries to yourself or others. Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.

Our Duty of Care

The rules of the climbing centre set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.

Your Duty of Care

You also have a duty of care to act responsibly towards the other users of the centre. Statements of ‘Good Practice’ are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.

Unsupervised Climbing

Before you climb without supervision the centre expects you to be competent in the basic safety knowledge required to use the centre (Avoid uncontrolled falls. Descend either by down-climbing, jumping or at least a controlled fall. Keep the mat free of objects and obstructions like bags, clothing, chalk bags, brushes etc. Don’t sit or stand under the wall when people are bouldering. Spotting involves helping someone to control their fall, not trying to catch them. Do not attempt to spot someone unless you feel confident to do it properly. Make sure the climber wants’ you to spot them. You are required to register to say that you know how to use the equipment, that you are prepared to abide by the Rules below and that you understand the risks involved in your participation. Anyone who has not registered is classed as a novice and must not climb without supervision. Unsupervised climbing is just that! Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will only be provided where it has been booked and paid for in advance. If you are not confident in the use of any climbing equipment or technique then do not attempt to use it without the supervision of someone who is competent to do so.

 

 

 

Supervised Climbing

An adult who has registered at the centre may supervise up to two novice climbers as long as they are prepared to take full responsibility for the safety of those people. Groups of three or more novices must only be supervised by an instructor holding the relevant Mountain Leader Training qualification.

Auto-Belays

Users must read the guidance notes provided prior to using the Auto-Belays. These provide key safety instructions for their use. Novice climbers may not use the Auto-Belays without the supervision of an Instructor or registered member. You must demonstrate the ability to correctly fit a harness and clip in prior to using the Auto-Belays.

Children

All children (under 18) in the centre must be supervised by an adult unless they have been assessed by the management and registered for unsupervised climbing.

Photography

From time to time, Rock Over Climbing use photographs and videos for promotional purposes. By signing below you are giving your express permission for Rock Over Climbing to use your/your child’s image for such purposes.

RULES

General Safety

You must report straight to reception first on each visit. You must exercise care, common sense and self-preservation at all times. Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately. Be aware of the other climbers around you and how your actions will affect them. Do not distract people while they are climbing. Stand well back from the climbing walls unless you are belaying or spotting a climber. Never stand directly under someone who is climbing.

Bouldering

Always climb within your capabilities and descend by down climbing, jumping or, at the very least, a controlled fall. Never climb directly above or below another climber.