Booking Terms and Conditions
– Full payment will be taken at time of booking. Exceptions to this will be a 50% deposit for large bookings.
– You must adhere to the centre rules of use, and at any time Rock Over Climbing reserves the right to refuse entry, stop a session or ask an individual to stop climbing.
– Cancellations or changes to the group size requires 14 days notice. Any changes made within the 14 day period, will result in the deposit being retained by Rock Over Climbing. Any changes made less than 48 hours before the booking will require full payment.
– If a booking is cancelled due to unforeseen medical reason, provided appropriate professional medical documentation can be provided within 14 days for the missed activity, the booking, at Rock Over Climbing’s discretion, may be moved to another date.
– Invoices must be paid within 30 days of the invoice date.
– Should, for any reason, Rock Over Climbing cancel your session, we will endeavour to rearrange the session at a mutually suitable time. If rearrangement is not possible, any monies already paid will be refunded.
– Groups are taught on a ratio of 1:8. If you require a smaller ratio, extra instructors can be purchased. Rates for extra instructors must be arranged at the time of booking.
– While on a session, the instructor is responsible for the group. They reserve the right to remove an individual or stop a session, should the behaviour of that individual or group be infringing on the safety of themselves or others. No discounts will be made for sessions ended early due to disruptive behaviour.
– Sessions must start and end on time. If a group is late, the session will not be run over to accommodate this. This is because we usually have sessions running back-to-back. We advise arriving 15 minutes early in order to change, use the toilets etc.
ROCOF003 Offer – T&C’s
This offer is valid for a one off family induction only, and to non registered users only. The offer runs from 26/07/10 – 1/09/10. To take up this offer, your free family induction must be booked in advance. The induction sessions are run on Monday, Wednesday and Friday’s 1200-1500. It is essential they are booked in advance as there are limited places. This offer is not open to group bookings. each family is only entitled to one free family induction.
Autumn Pass – September, October, November 2010 -T&C’s
This pass is only available to life time members who have paid their £5 registration fee. There are only 100 passes available for sale. These passes are for Adult members only. The are valid for the months of September, October and November 2010. The holder of a Autumn Pass has the option of purchasing an extra 1one month pass for December at the equilivent rate of £30. It also entitles the holder to 20% of any courses run by Rock Over Climbing, except private and performance coaching. It also entitles the holder to a 15% discount in the shop which opens on the 9th October, but this does not included books or DVD’s. The holder will also be entitled to 20 free brews during the period of the pass. This pass does not entitle the holder to entry to any event or competition hosted by Rock Over Climbing.
Winter Pass – January, Feburary and March 2011
This pass must be purchased before December 25th. And is only availible to annually registered members.
It is valid for the months of January, Feburary and March 2011. It also entitles the holder to a 15% discount in the shop, but this does not included books or DVD’s. The holder will also be entitled to 20 free brews during the period of the pass. This pass does not entitle the holder to entry to any event or competition hosted by Rock Over Climbing. The pass does not entitle you to use the drytooling areas, for this you must pay an extra £1.30.
Reward for bringing a friend
This offer is only open to annually registered members only and is subject to change and closure at Rock Over Climbing’s dicretion. WHen the offer ends it will be advertised by Rock Over Climbing.
If you bring a climber for their first time to Rock Over Climbing, we will give you;
· £2 off your entry fee, for each friend. (limited to two friends each time)
· If you introduce a group booking (minimum of six) you will receive one free climb, for every six people in the booking.
CONDITIONS OF USE OF ROCK OVER CLIMBING WALL
“The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”
Although the climbing centre is an artificial environment the risks involved are no less serious than when climbing outside on a crag or mountain. There is an additional risk that bolt-on holds can spin or break.
The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall. THE SOFT FLOORING DOES NOT MAKE THE CLIMBING ANY SAFER. Broken and sprained limbs are common on this type of climbing wall despite the soft landing. Uncontrolled falls are likely to result in injuries to yourself or others.
Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.
Our Duty of Care
The rules of the climbing centre set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.
Your Duty of Care
You also have a duty of care to act responsibly towards the other users of the centre. Statements of ‘Good Practice’ are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.
Before you climb without supervision the centre expects you to be competent in the basic safety knowledge required to use the centre (Avoid uncontrolled falls. Descend either by down-climbing, jumping or at least a controlled fall. Keep the mat free of objects and obstructions like bags, clothing, chalk bags, brushes etc. Don’t sit or stand under the wall when people are bouldering. Spotting involves helping someone to control their fall, not trying to catch them. Do not attempt to spot someone unless you feel confident to do it properly. Make sure the climber wants’ you to spot them. You are required to register to say that you know how to use the equipment, that you are prepared to abide by the Rules below and that you understand the risks involved in your participation.
Anyone who has not registered is classed as a novice and must not climb without supervision.
Unsupervised climbing is just that! Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will only be provided where it has been booked and paid for in advance. If you are not confident in the use of any climbing equipment or technique then do not attempt to use it without the supervision of someone who is competent to do so.
An adult who has registered at the centre may supervise up to two novice climbers as long as they are prepared to take full responsibility for the safety of those people. Groups of three or more novices must only be supervised by an instructor holding the relevant Mountain Leader Training qualification.
All children in the centre must be supervised by an adult unless they have been assessed by the management and registered for unsupervised climbing.
Report to reception on each visit before you climb.
You must exercise care, common sense and self preservation at all times.
Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately.
Be aware of the other climbers around you and how your actions will affect them.
Do not distract people while they are climbing.
Stand well back from the climbing walls unless you are belaying or spotting a climber. Never stand directly under someone who is climbing.
Always climb within your capabilities and descend by down climbing, jumping or, at the very least, a controlled fall.
Never climb directly above or below another climber.