Booking Terms and Conditions
– Full payment will be taken at time of booking. Exceptions to this will be a 50% deposit for large bookings.
– You must adhere to the centre rules of use, and at any time Rock Over Climbing reserves the right to refuse entry, stop a session or ask an individual to stop climbing.
– Cancellations or changes to the group size requires 14 days notice. Any changes made within the 14 day period, will result in the deposit being retained by Rock Over Climbing. Any changes made less than 48 hours before the booking will require full payment.
– If a booking is cancelled due to unforeseen medical reason, provided appropriate professional medical documentation can be provided within 14 days for the missed activity, the booking, at Rock Over Climbing’s discretion, may be moved to another date.
– Invoices must be paid within 30 days of the invoice date.
– Should, for any reason, Rock Over Climbing cancel your session, we will endeavour to rearrange the session at a mutually suitable time. If rearrangement is not possible, any monies already paid will be refunded.
– Groups are taught on a ratio of 1:8. If you require a smaller ratio, extra instructors can be purchased. Rates for extra instructors must be arranged at the time of booking.
– While on a session, the instructor is responsible for the group. They reserve the right to remove an individual or stop a session, should the behaviour of that individual or group be infringing on the safety of themselves or others. No discounts will be made for sessions ended early due to disruptive behaviour.
– Sessions must start and end on time. If a group is late, the session will not be run over to accommodate this. This is because we usually have sessions running back-to-back. We advise arriving 15 minutes early in order to change, use the toilets etc.
Private Coaching offer 2018 – T&C’s
This offer is valid until 31/06/18 – all private coaching sessions must be booked in and completed by this date. You must book in all 3 of your private sessions when redeeming the voucher. Private coaching sessions are available on the following days at the following times:
Mondays: 4pm, 5pm & 6pm
Tuesdays 4pm & 5pm
Wednesdays 4pm, 5pm & 6pm
Thursdays 5pm & 6pm
Fridays 4pm, 5pm, 6pm, & 7pm
Sautrdays 4pm & 5pm
Sundays 4pm & 5pm
If you have a specific idea of what you would like to work on please make sure you tell reception at the time of booking.